Refund Policy
MJM STORAGE – REFUND POLICY
Last updated: 02.02.2026
At MJM Storage, we aim to be fair and transparent with our customers. This Refund Policy explains when refunds may or may not be issued.
Monthly Payments
All storage fees are charged monthly in advance.
Once a payment has been made, it is non-refundable, except in the circumstances outlined below.
Cooling-Off Period
If a customer cancels their agreement within 14 days of signing up and has not yet used the storage unit, a full refund may be issued.
If the unit has been accessed or used during this period, a refund will not normally be given.
Early Termination
If a customer vacates their unit before the end of a paid rental period, no refund will be given for unused time.
Storage charges are based on monthly rental periods and are not calculated on a daily basis.
Overpayments
Any genuine overpayments made in error will be refunded or credited to the customer’s account.
Service Issues
If MJM Storage is unable to provide access to the storage unit due to a fault or issue caused by us, a partial or full refund may be considered for the affected period.
Termination by MJM Storage
If MJM Storage terminates the agreement due to a breach of terms by the customer (including non-payment or storing prohibited items), no refund will be issued.
How Refunds Are Made
Approved refunds will be:
Returned to the original payment method where possible
Processed within 7–10 working days
Contact
All refund requests must be made in writing or by contacting:
MJM Storage
📞 07766 124429